FAQs

Login Requests

How do I create an account?

Setting up your account could not be easier and will only take a couple of minutes. Simply register then complete your details and hit create account. Once your details have been processed you will receive an email for you to verify your account. Creating an account has many benefits including, speedier checkout, access to past orders and quotes and smart ordering.

I have forgotten my login details

Simply navigate to our sign in page and click the forgot your password link. You will then receive an email to the registered account, providing a link to reset your password.

Delivery

For our delivery charges and terms please see our Delivery page.

Returns

For our returns policy and procedure please see our Returns page.

Surcharges

Do the prices displayed include VAT?

All prices quoted are exclusive of any applicable Value Added Tax. The Buyer is required to pay any tax, duty or other government charge levied. All Goods will be supplied at the price and VAT rate ruling on the date of despatch.

What are the surcharges for Hazardous Chemical Delivery?

Any orders containing a product marked ‘Surcharge’ will be subject to a £9.95 Hazardous Chemical Delivery surcharge. Ireland and offshore surcharges are subject to a €25.00 surcharge.

I want to order more than one Chemical, will I pay additional surcharges?

No, the surcharge is per order and not per item. Providing you order all chemicals at once you will only pay one surcharge of £9.95 or €25.00.

Purchasing Chemicals

What are the requirements for the purchase of Chemicals?

Professional and Trade account users are welcome to purchase Chemicals once the following items have been provided, via completion of our account application form, and verified by our team.

  • Company registration number
  • VAT number
  • Company cheque or credit card
  • Trade references
  • The reason for the purchase and the use of the substance
  • A named person, along with signature with name and position printed clearly

Once your account is active you will also be required to provide the below:

  • Official purchase order detailing contact name, address and ideally a land line telephone number

Are you able to deliver Chemicals to residential premises?

Due to the hazardous nature of chemicals, we are unable to supply controlled, hazardous or restricted substances or chemicals to private individuals or to residential addresses.

Can I return Chemicals?

Any controlled, hazardous or restricted substances or chemicals which are to be returned to VITTA Group, must be approved by a named Customer Services member of staff before returning, and must be sent in accordance with the current legislation for transporting hazardous chemicals. Hazardous chemicals must not be dispatched by the company or customers using the normal postal service. For unwanted Chemicals please also see our Hazardous Chemical Waste Disposal service.

Hazardous Chemical Waste Disposal

Can you arrange for the removal of Hazardous Chemical Waste from our premises?

Yes, we employ a specialist team of chemists to pack and label hazardous chemicals ready for removal. Our trained ADR drivers will then transport to a registered waste station.

Will I receive documentation to confirm appropriate removal?

Yes, we will provide full documentation for your peace of mind.

What is the cost of your removal service?

This will depend on the chemical, weight and quantity. Simply contact us and we will provide a tailored, competitive quotation to meet your needs.

How long does the process take?

VITTA Group are required by law to advise the Environment Agency five days prior to the collection of Hazardous Chemicals, therefore it will normally take 10 – 14 days from receipt of your order before we can collect and dispose of your waste. We will work with you, to agree the most suitable time and date for your premises.

MSDS Data Sheets for Chemicals

Do you supply Safety Sheets?

Yes we do, these are available to download from our website and are listed within the product detail.

Please note: The information contained in any safety data sheet is based on sources, technical knowledge and current legislation at European and state level, without being able to guarantee its accuracy. This information cannot be considered a guarantee of the properties of the product, it is simply a description of the security requirements. The occupational methodology and conditions for users of the product are not within our awareness or control, and it is ultimately the responsibility of the user to take the necessary measures to obtain the legal requirements concerning the manipulation, storage, use and disposal of chemical products. The information on any safety data sheet only refers to a specific product and should not be used for other chemical products.